COVID 19 Update – Maintaining records of staff, customers & staff

Test & Trace

  • The Government has confirmed that test and trace obligations will resume when the industry reopens from 12 April, including for outdoor use only and to remain in place until at least September.
  • In a change to previous requirement, the contact details for all persons in a party must be captured – it is no longer sufficient to have the lead booker only. This means that for pre-booked activities either all contact details must be captured at the point of booking or customers will have to scan a QR code or provide contact details manually on arrival.
  • There is an additional requirement for hospitality businesses to take ‘reasonable steps’ to refuse entry to those not providing contact details or scanning the QR code. If reasonable measures to restrict are not successful, it will not be illegal for a customer to enter the premises.
  • It is a legal requirement for premises to display the QR code posters – even if they choose to collect data by other means – and they will be sending to businesses w/c 29 March. Businesses in Wales will need to comply with both legal requirements.
  • The Government will engage in a media and comms campaign to alert members of the public to the new requirements.
  • The requirement to capture contact data applies not just to customers but also staff and visitors (not deliveries) so a record should be kept of staff rotas. Staff are also welcome to scan in.

Create a Coronovirus NHS QR Code for your venue

Use this service to create a QR code for display in your venue. Get visitors to scan the QR code when they arrive, using the NHS COVID-19 app. This is to help trace and stop the spread of coronavirus (COVID-19).

You should create and display a QR code if you are:

  • a business, place of worship or community organisation with a physical location that is open to the public
  • an event which is taking place in a physical location

If you have more than one venue, you need to create a separate QR code for each location. You can add multiple locations in the service.