Pharos Response provides affordable and practical support with robust call handling solutions for your incident reporting and crisis management needs.  AIM offers Pharos Response at a heavily reduced annual fee of £125+VAT (usually £995+VAT) This price is only available to AIM Members and provides access to the service for a period of 12 months.  You can register at any point, not just when you renew your cover with AIM.

What is the service and how does it work?

Upon registering Pharos ask you to complete an online critical incident readiness assessment.  They then prepare a report with some key recommendations to consider and help improve your resilience or readiness.  They also securely store all your procedures and contact details on file to ensure they are ready to help as soon as needed.

The team of specialists on standby can help depending on the nature of your incident, including:

  • Highly experienced operational specialists
  • Highly experienced PR & communications specialists
  • Trauma counselling specialists
  • Fast deployment team with varying specialities and locations who can quickly be on site to provide field support if required
  • High volume call handling facility for press, customers or their families as required

What you get:

  • A bespoke online critical incident readiness assessment tool and report
  • A dedicated AIM 24/7 emergency number which will take you through to an experienced Pharos Response incident handler to provide immediate and specialist advice and support.
  • 24/7 access to Pharos Response’s expertise for strategic operational or communications advice
  • Access to a high volume in-bound call handling capability if required in the event of a major incident
  • Access to specialist trauma counselling
  • All of the administration and preparation to help you quickly in the event that you need it

Why should I sign up?

We all know that the likelihood of emergencies happening is slight but the cost of being sufficiently prepared for handling them is often prohibitive. In reality, most small/medium sized organisations can’t afford to have people on call just in case – someone experienced to manage the operational aspects of an incident, someone to advise on PR, numerous incident handlers to make things happen and of course people to continue running the day-to-day business.

The process of registering with Pharos Response’s 24/7 service helps to ensure you are ready for a major incident. And you’ll probably sleep sounder at night during your peak delivery periods knowing help is at hand if you need it!

* Please note that Pharos services do not extend to property related emergencies such as burst pipes etc, only for incidents that may have a reputational impact on your organisation.

How do I sign up?

At any time please email [email protected] quoting AIM Discount Code “AIM125”.  Your log-in to the online assessment will be sent with your invoice.  Upon receipt of payment, your assessment report will be sent to you, along with your new member pack with your AIM Emergency Number cards.

[pdf-embedder url=””]