Pharos Response

24 Hr Major Incident Response Service 

NEW AIM MEMBER PHAROS DISCOUNT PACKAGE

After almost 10 years with no price rises for AIM Members, from 1st June 2022 the Pharos Response subscription fee will be increasing.  The good news is that we will still offer AIM Members an excellent discounted rate but the current (88%) discount has for some years not been financially viable. We were to announce the price increase in 2020 but then Covid struck.  Clearly that was not the time, so instead we gave all subscribers a period of free cover to help out.

We value our long-standing relationship with AIM and its Members highly which is why we’ve created a new discount package (prices starting from £295+VAT/year) with a free annual online training course to ensure you still get excellent value.  See details below.

Pharos 24/7 silver service (equivalent to your previous service through AIM)

Full details of this service can be found on the Pharos website.  However, as an AIM Member you will have access to discounted subscription fees and other benefits as outlined below:

• Heavily discounted access to the standard Pharos Silver 24/7 response service, which usually costs from £1,075+VAT/year.
• 24/7 access for your own on-call duty team to reach incident management experts. Includes 3-hours of telephone-based/remote 24/7 intervention.¹
• Free access to an annual online training course on either critical incident management, safeguarding, crisis communications and risk assessments.
• Five emergency contact cards so your staff always have our 24/7 emergency telephone number to hand.

AIM Member exclusive discount prices

To ensure best value for AIM Members, our prices are linked to your AIM policy contribution level…

Pharos 24/7 gold service

AIM Members who want to access the full Pharos Gold level service can benefit from a 20% discount on the standard pricing.  Full details of this service can be found on the Pharos website.

• Enable your activity staff or even leaders overseas to directly reach our incident managers 24/7, reducing reliance and pressure on your own internal on-call staff.
• Unlimited telephone intervention for critical incidents¹
• Free online training course on either critical incident management, safeguarding, crisis communications and risk assessments.
• Individual 24/7 phone number that is specific to your organisation
• 15 emergency contact cards so your leaders always have our 24/7 emergency telephone number to hand.

¹ Additional consultancy time is chargeable but depending on the nature and scale of the incident, these costs may be covered under the terms of your insurance.

Why do I need Pharos?  

Pharos has helped AIM Members through their most difficult days following coach crashes, customer and staff deaths, serious life-changing injuries, instructor failings (both technical and safeguarding) leading to serious injuries/complaints and as well other complex PR and social media advice. We hope you never encounter something like this, but if you do, you’ll be grateful to have the Pharos team on standby just a phone call away.