Free Pharos Response Training for AIM Members – Registration required

The team at Pharos Response is delivering some additional free hour-long training sessions open to AIM Members.  Please find below training topics and links for you to register.

Please note that you will need a Zoom account to register so if ‘your email is not authorised’, this is because you do not have a Zoom account. Simply set one up in 2 minutes for free using the Zoom ‘sign up for free’ link at the top of the registration page. You will only need to do this once.

How best to manage social media in a critical incident
February 26th 1600
What to include in a first aid kit? Insights from a doctor with significant adventure & travel experience
March 21st 1600
What lessons can we learn from critical incident case studies in the adventure / travel sector?
April 16th 1600
To register, please visit this link and scroll right down to the bottom for the Zoom links.

Any problems or questions with registration, please contact the Pharos team at [email protected].

AIM AGM Notice 2024

at The S S Great Britain, Great Western Dockyard, Gas Ferry Road, Bristol, BS1 6TY
and by Video Link

We will be holding our Annual General Meeting of the Activities Industry Mutual Limited, at The S S Great Britain, Great Western Dockyard, Gas Ferry Road, Bristol, BS1 6TY and by Video Conferencing on Wednesday 20th March 2024 at 12 noon.

Once the formalities of the AGM have been completed, there will be an opportunity for those in attendance to put questions to the Board and to the Managers, Thomas Miller Discretionary Mutual Management.

The notice of the AGM and Proxy Forms have been made available via our website.  In order to ensure that documents are kept private and secure you will need to enter a password to gain access. No hard copies of these documents will be provided.

If you would like to view these documents along with the Annual Reports and Financial Statements please email [email protected] for the link and password along with the video conferencing access.

The AGM forms part of our annual Member Event and further details about the event can be found here .

We hope you can join us.

Slips and Trips – Icy conditions and winter weather

The HSE produce these guidelines to assist you when it comes to avoiding accidents at your site.  By following these guidelines you may also prevent a  liability claim being made. AIM provides an excellent claims management service for its Members and does all it can to defend claims where it is considered you are not at fault and where Members can demonstrate they have followed risk management process.

Slip and trip accidents increase during the Autumn and Winter season for a number of reasons: there is less daylight, leaves fall onto paths and become wet and slippery and cold weather spells cause ice and snow to build up on paths. There are effective actions that you can take to reduce the risk of a slip or trip. Regardless of the size of your site, always ensure that regularly used walkways are promptly tackled.


Is there is enough lighting around your workplace for you and your workers to be able to see and avoid hazards that might be on the ground? The easiest way to find out is to ask your staff. Another way is to shadow your employees for a couple of days, walk the main internal and external routes that they use throughout their working day. It is important to do this both inside and outside of the workplace, as the effect of light changes during the day. If you can’t see hazards on the ground you will need to improve the lighting (eg new lights or changing the type of bulb).

Wet and decaying leaves

Fallen leaves that become wet or have started to decay can create slip risks in two ways, they hide any hazard that may be on the path or they themselves create a slip risk.

Put in place a procedure for removing leaves at regular intervals; you might even consider removing the offending bushes or trees altogether.

Rain water

In dealing with rainwater:

  • When fitting external paved areas ensure that the material used will be slip resistant when wet.
  • Discourage people from taking shortcuts over grass or dirt which are likely to become slippery when wet. Consider converting existing shortcuts into proper paths.
  • On new sites, before laying paths, think about how pedestrians are likely to move around the site. Putting the path in the right place from the start may save you money in the long term.
  • Many slip accidents happen at building entrances as people entering the building walk in rainwater. Fitting canopies of a good size over building entrances and in the right position can help to prevent this.
  • If a canopy is not a possibility, consider installing large, absorbent mats or even changing the entrance flooring to one which is non-slip.

Ice, frost and snow

  • To reduce the risk of slips on ice, frost or snow, you need to assess the risk and put in a system to manage it.
  • Identify the outdoor areas used by pedestrians most likely to be affected by ice, for example: – building entrances, car parks, pedestrian walkways, shortcuts, sloped areas and areas constantly in the shade or wet.
  • Monitor the temperature, as prevention is key.
  • You need to take action whenever freezing temperatures are forecast. Keep up to date by visiting a weather service site such as the Met Office or the Highways England.
  • There are also smart signs on the market, available to buy at low cost, which display warning messages at £50 and below.
  • Put a procedure in place to prevent an icy surface forming and/or keep pedestrians off the slippery surface;
    • Use grit or similar, on areas prone to be slippery in frosty, icy conditions;
    • Consider covering walkways eg by an arbour high enough for people to walk through, or use an insulating material on smaller areas overnight;
    • Divert pedestrians to less slippery walkways and barrier off existing ones.
    • If warning cones are used, remember to remove them once the hazard has passed or they will eventually be ignored.


The most common method used to de-ice floors is gritting as it is relatively cheap, quick to apply and easy to spread. Rock salt (plain and treated) is the most commonly used ‘grit’. It is the substance used on public roads by the highways authority.

Salt can stop ice forming and cause existing ice or snow to melt. It is most effective when it is ground down, but this will take far longer on pedestrian areas than on roads.

Gritting should be carried out when frost, ice or snow is forecast or when walkways are likely to be damp or wet and the floor temperatures are at, or below freezing. The best times are early in evening before the frost settles and/or early in the morning before employees arrive. Salt doesn’t work instantly; it needs sufficient time to dissolve into the moisture on the floor.

If you grit when it is raining heavily the salt will be washed away, causing a problem if the rain then turns to snow. Compacted snow, which turns to ice, is difficult to treat effectively with grit. Be aware that ‘dawn frost’ can occur on dry surfaces, when early morning dew forms and freezes on impact with the cold surface. It can be difficult to predict when or where this condition will occur.

Author Credit:-


AIM Newsletter 2024

We are excited to release the copy of our latest On Target Newsletter 2024 with contributions from AIM Members

UKCA Canyoning guidance gives detail of the national training body for the sport and how you can get involved in a training programme for canyoning.

Legal update is provided by our colleagues at HCR Law on a case hitting the headlines for a failure to risk assess.

Details of our online member sessions which started in January and will be held each month virtually.

Pharos Response provide a year review for critical incidents, trends and lessons and details of the free insights sessions that Pharos are providing for AIM Members.

Lithium-ion batteries: Mitigating the risks

Our supporting insurer QBE has provided some useful guidance mitigating risks in use and storage of lithium-ion batteries as part of emergency response plans for your businesses.

Lithium-ion Batteries_QBE Pages from qbe-focus-feature-cir-q4-2023 (2)

Institute for Outdoor Learning Conference

We are supporting the IOL conference this year which will be held virtually on 14th October 2023.  Please see the conference brochure for full details of the event and to book your place.

AIM will be sponsoring the workshop by Global Butterflies in the afternoon which looks at Equality, Inclusion & Diversity in the workplace.  We held this workshop for Members early this year and it was very popular so we hope you can join us for this.

Conf Brochure v5 18Sept23

Best Caving Destinations in the UK

We’ve had some questions recently about whether AIM can cover caving activities, so we thought it a good time to explore the best caving destinations in the UK.  Here’s a round up of 15 magical caves provided by The Camping and Caravanning Club.

If your business is providing guided caving trips or you own an artificial cave, please be assured that we are very much still in the market and we can offer cover for this.  Please indicate to the Underwriters when you call us for a quote or when filling in the proposal form.

As part of our underwriting process we would ask that you have the recognised qualification to deliver this type of activity.  There are also a number of organisations which provide guidance and regulation Association of Cave Instructors :: Association of Caving Instructors and also CIC – British Caving Association (

15 Best UK Caves to Visit – The Camping and Caravanning Club


Free Pharos Response Training for AIM Members – Registration required

The team at Pharos Response is delivering some additional free hour-long training sessions open to AIM Members.  Please find below training topics and links for you to register this side of Christmas, including a repeat of the recent media training for those of you who missed it.

Please note that you will need a Zoom account to register so if ‘your email is not authorised’, this is because you do not have a Zoom account. Simply set one up in 2 minutes for free using the Zoom ‘sign up for free’ link at the top of the registration page. You will only need to do this once.

Please limit registration to three people per organisation to allow space for more organisations.


Keeping people safe onsite: your non-activity H&S duties and how to be compliant

Monday 25th September 1600-1700

For all adventure activity organisations.

Register now:


How to meet a school’s needs of a trip provider and more easily gain trip approval

Monday 16th October 1600-1700

For all adventure and travel organisations serving schools.

Register now:


Critical incident plan: how to structure yours

Monday 20th November 1600-1700

For all adventure and travel organisations.

Register now:


(Repeat session) Managing the media during a crisis: how to help protect your hard-won reputation.

Monday 11th December 1600-1700

For all adventure and travel organisations.

Register now:


As a reminder for those of you who are not aware of Pharos Response, they are risk & reputation management specialists and provide AIM Members with significant discounts on their 24/7 incident response service.  For details or to subscribe to this service, click here

Any problems or questions with registration, please contact the Pharos team at [email protected].

E-bikes and E-scooters – what’s the fire risk?

AIM’s supporting insurer QBE published this article which we know many activity providers will benefit from the safety messages contained within.

E-bikes and e-scooters are a great boon to getting around quickly and efficiently, but concern over the potential fire risk is growing.

E-bikes and e-scooters – what’s the fire risk? – QBE European Operations

Top 5 UK Cycling Destinations

Activity Providers Cycling Destinations

We have a number of Members who operate cycling and mountain bike trails and tours, we even have some BMX parks now.    Here’s a look at the Top 5 UK cycling destinations to inspire you. We can offer providers cover for Public Liability, Employer’s Liability and equipment cover.  If your business is registered in the UK then we can assist. Please speak to us about a quotation.

Yorkshire Dales

Road cycling in Yorkshire is renowned for its wild scenery, tough riding but welcoming hospitality and the real sense of a cycling community. It has grown in reputation over the last 10 years to be known as one of the best areas of not only the UK but Europe to visit and ride a bike.

Climb the likes of the Cote de Buttertubs, Grinton Moor and Lofthouse fueled on the local delicacy of Wensleydale cheese and Fat Rascals.

Lake District

The Lake District in Cumbria is one of the most beautiful places to ride a bike in the UK, but it is also one of the toughest. Mention the names Hardknott Pass, Kirkstone Pass or the aptly named Struggle and you are sure to get a large intake of breath but also a look of excitement from any roadie mates.


Cycling in Cornwall offers a rider an overwhelming sensory sensation – sandy beaches, sunny weather, a soft sea breeze in your face whilst you roll through the quiet country lanes flourishing with wild flowers. The breath-taking landscape allows you to part forgive the area for the punishing inclines that you get on the coastal roads, as you ride into the pretty little coves and harbours, and inevitably have to clamber back out.

Peak District

The Peak District is England’s oldest national park, designated as such in 1951, and ever since then it has been a haven for cyclists.

Being named the Peak District, you won’t be surprised that there are quite a lot of hills to climb. You can still find some more ‘gentle’ cycling routes to do if you don’t quite fancy slogging up the hills all day, but if you are a bit of a mountain goat, then you definitely won’t be disappointed. Not only are the hills plentiful, some of them are also incredibly steep. Find yourself at the foot of Winnats Pass and you will have really earned your Bakewell pudding from one of the numerous tea & cake shops enroute.

Brecon Beacons

The Brecon Beacons national park, located in South Wales offers everything from charming and lively market towns, to high peaks with incredible views of the Welsh countryside and Black Mountains.

It is a microcosm of everything that makes Wales wonderful. Cloud-piercing peaks and high road passes look down upon the meandering rivers and waterways that pierce through the lush valleys.

Whether you are there for a full week or just a quick weekend break you will enjoy every minute of the famous Welsh hospitality and amazing countryside.

With thanks to