COVID 19 Update – Maintaining records of staff, customers & staff

Test & Trace

  • The Government has confirmed that test and trace obligations will resume when the industry reopens from 12 April, including for outdoor use only and to remain in place until at least September.
  • In a change to previous requirement, the contact details for all persons in a party must be captured – it is no longer sufficient to have the lead booker only. This means that for pre-booked activities either all contact details must be captured at the point of booking or customers will have to scan a QR code or provide contact details manually on arrival.
  • There is an additional requirement for hospitality businesses to take ‘reasonable steps’ to refuse entry to those not providing contact details or scanning the QR code. If reasonable measures to restrict are not successful, it will not be illegal for a customer to enter the premises.
  • It is a legal requirement for premises to display the QR code posters – even if they choose to collect data by other means – and they will be sending to businesses w/c 29 March. Businesses in Wales will need to comply with both legal requirements.
  • The Government will engage in a media and comms campaign to alert members of the public to the new requirements.
  • The requirement to capture contact data applies not just to customers but also staff and visitors (not deliveries) so a record should be kept of staff rotas. Staff are also welcome to scan in.