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Free Pharos Response Training for AIM Members – Registration required

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The team at Pharos Response is delivering some additional free hour-long training sessions open to AIM Members.  Please find below training topics and links for you to register.

Please note that you will need a Zoom account to register so if ‘your email is not authorised’, this is because you do not have a Zoom account. Simply set one up in 2 minutes for free using the Zoom ‘sign up for free’ link at the top of the registration page. You will only need to do this once.

How best to manage social media in a critical incident
February 26th 1600
What to include in a first aid kit? Insights from a doctor with significant adventure & travel experience
March 21st 1600
What lessons can we learn from critical incident case studies in the adventure / travel sector?
April 16th 1600
To register, please visit this link and scroll right down to the bottom for the Zoom links.

https://pharos-response.co.uk/sectors/aimmembers/

Any problems or questions with registration, please contact the Pharos team at [email protected].

Free Pharos Response Training for AIM Members – Registration required

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The team at Pharos Response is delivering some additional free hour-long training sessions open to AIM Members.  Please find below training topics and links for you to register this side of Christmas, including a repeat of the recent media training for those of you who missed it.

Please note that you will need a Zoom account to register so if ‘your email is not authorised’, this is because you do not have a Zoom account. Simply set one up in 2 minutes for free using the Zoom ‘sign up for free’ link at the top of the registration page. You will only need to do this once.

Please limit registration to three people per organisation to allow space for more organisations.

 

Keeping people safe onsite: your non-activity H&S duties and how to be compliant

Monday 25th September 1600-1700

For all adventure activity organisations.

Register now: https://us06web.zoom.us/webinar/register/7016892368682/WN_EEYUi4vdSWOZxzOus4ic_w

 

How to meet a school’s needs of a trip provider and more easily gain trip approval

Monday 16th October 1600-1700

For all adventure and travel organisations serving schools.

Register now: https://us06web.zoom.us/webinar/register/5016907272623/WN_gJZ9en83SyqpAmmr8pAgvg

 

Critical incident plan: how to structure yours

Monday 20th November 1600-1700

For all adventure and travel organisations.

Register now: https://us06web.zoom.us/webinar/register/1016907273128/WN_il4aC4HMQxifxDlH_p9WIA

 

(Repeat session) Managing the media during a crisis: how to help protect your hard-won reputation.

Monday 11th December 1600-1700

For all adventure and travel organisations.

Register now: https://us06web.zoom.us/webinar/register/5216883172841/WN_d-so1jP9TYGzuED9Za-6AQ

 

As a reminder for those of you who are not aware of Pharos Response, they are risk & reputation management specialists and provide AIM Members with significant discounts on their 24/7 incident response service.  For details or to subscribe to this service, click here https://pharos-response.co.uk/sectors/aimmembers/

Any problems or questions with registration, please contact the Pharos team at [email protected].

Benefits of the Mutual – Facts

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We started thinking about what makes us different to a traditional insurance provider and why should activity providers consider us over any other, lets face it there’s plenty of options out there.

Here’s just a few benefits of being part of the Mutual.

  • AIM is a Mutual – like a co operative where the Mutual is owned by the Members, for the Members.  Membership offers a network of likeminded providers working towards a common goal.  Members connect with each other to help resolve specific issues or questions.
  • The Members answer to the Members rather than to shareholders of insurance companies looking for large profits.

  • The Mutual is run by a small, dedicated and experienced team and overseen by a Board of Directors all of whom come from the activities industry.
  • AIM’s cover is cost effective and of high quality, tailored specifically to our Members’ needs.

  • AIM is the cover provider that works in partnership with some of the leading industry bodies such as the ABC, IOL, AHOEC, CLOtC & NCC in order to support the various sectors and maintain the high standards for the industry.
  • We provide in house onsite tailored training for Members and their staff on a range of issues including Accident Reporting, Claims Defensibility, Risk Management and Lessons Learned as well as advice on Risk Assessments and Operating Procedures.
  • AIM’s Mutual Manager is a solicitor with 24 years’ experience in defending personal injury claims.  As such we have great in house expertise in risk management and claims defensibility and so work closely with Members on these issues, which stands us apart from our competitors.
  • We handle claims in house and take a strong stance where liability is in dispute, rather than settling on economic grounds as many insurers do.  We consider this helps protect your reputation and brand as well as the integrity of the activity sectors and whole industry.
  • To assist with the many challenges your business faces, the Mutual has partnered with ARAG plc to provide Legal Expenses cover.  This is included with your Membership and provides professional legal and financial support as well as counselling services for staff and their families on any issues they may face and has been utilised by a growing number of Members to help staff mental health.
  • AIM fought for its Members to ensure payments for COVID Business Interruption were paid, when other insurers didn’t.  To date, payments total over £4m.  These have ensured that businesses have been kept afloat and able to continue as well as helping the activity sector recover.
  • We love seeing our Members!  We regularly visit them including for renewal meetings, training sessions, or just on request.
  • As an AIM Member, you are eligible for a share of the underwriting profits in years where a surplus is made and a payment distribution is agreed by the AIM Board

What are you waiting for?  call us or complete the proposal form here and one of our small but dedicated team will get back to you.

We know you won’t regret it that’s why so many of our Members renew with us year after year!

 

Mutual Member Profile – Ourea Events – Running Events

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When the Mutual first began, the profile of Members looked very differently, to how it looks today.  We have seen a range of different activity providers emerge over the time we have been providing vital Public Liability cover to Members, Like any business we have embraced the diversity whilst always keeping at its heart to protect the Members who choose to take cover with us.

One area where we have seen an increase is the area of ‘running events’, (pardon the pun!) by this we mean organisers of trail runs and challenge events where the outdoors provides the exciting and often challenging backdrop to some incredible running events such as the Dragons Back Race.  One such Member is Ourea Events who joined the Mutual in 2020 and were kind enough to share their story with us in our Newsletter from January 2023.

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Thanks to Tom Hecht, Business Operations Director at Ourea for this interview.

If you have a business that operates in this sector do contact us for a quotation for your business kit and equipment, Public & Employers Liability cover.   We look forward to hearing from you.

H5 Adventure – Member Profile

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Our Member profiles focus on individual Members and what they offer.  We cover a wide variety of activity providers from various sectors and as our Membership continues to grow this gives us an opportunity to learn from each other, and share ideas especially in a landscape where diversifying the offering is vital to ensure survival.    We caught up with Paul Webb from H5 Adventure who told us what’s happening in their world.

What do you/your organisation do?

H5 Adventure deliver outdoor activities to the Education Sector, Groups & Corporates. All across the south of England & Wales, from Dartmoor, to The Brecon Beacons, the M4 Corridor The peak District and as far East to London and it’s surrounding area. We offer Team building Days, Multi Activity Residentials and The Duke of Edinburgh’s Award Expeditions and have over 30 years of experience in the sector, drawn from the Charity, Local Educational Authority and Commercial Sectors

How long have you been an AIM Member?

We have been an AIM Member since 2013 and fully appreciate the support they have offered throughout the years.  AIM offer support and guidance with a variety of aspects of our business. We enjoy attending their annual conference and learning from guest speakers on these events too.

What’s the best part of your job?

One of the best parts of our job is successfully delivering outdoor activities to all of our clients. Seeing how young people develop when working with us on courses. Especially when delivering The Duke of Edinburgh’s Award and how teams of young people develop over an expedition.

What issues do you think the industry faces this year?

We feel you always have to be willing to adapt in business and that was notable with The Duke of Edinburgh’s Award Expeditions adapting the expeditions, we also adapt our programs so we could deliver Residential in School grounds. We feel with the lack of growth and downturn in the economy there is likely to be less customers in the near future, so diversifying or increasing your client base is likely to be a challenge

What exciting projects do you have lined up for the future?

From 2022 we have created 2 new Full-time roles within our office team who are Client Managers and oversea a variety of admin roles within the business too. We are really excited to see how these positions grow over the coming years and how it will help us deliver a better-quality product to all of our clients. We will also be developing our venue, The Lake, a 33-acre site set in rural countryside, around a stunningly landscaped lake, yet just 10 minutes out of suburbia and the M4.

What’s your favourite activity and is there anything on your bucket list for 2023?

It’s simply, one that the client is enjoying themselves. That could be a 7-year-old, for the first time using a flint & steal, or one of SEN School groups trekking in the countryside, excited about seeing sheep, for the first time.

Thanks to Paul Webb from H5 Adventure for sharing his thoughts and support for the Mutual. 

 

Recruitment Retention in the Outdoors Sector

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